Frequently asked questions
Need more help? Check these FAQs or contact us via, email or phone.
Contact usWill we see the northern lights?
Nature decides. We monitor forecasts and take you far from light pollution to improve the odds. The night tour is magical even without aurora.
Can we get photos with Santa?
Our guide can help with your phone photos; professional photos are available on request (included on the private tour).
Can our 3-year-old join the sleigh tour?
Yes. Sleigh tours are calm and cozy with reindeer hides; little ones can sit on a parent’s lap.
Can we book a private tour?
Absolutely. Any tour can be made private, and we offer a dedicated Private Evening with Santa experience.
What is the Electric Reindeer?
Electric Reindeer is our name for an electric sled (model e-Scort Comfort, made by eDream, Finland). It’s near-silent and fume-free — you drive it on guide-led trails.
Do I need a driver’s license to drive the Electric Reindeer?
No license is required. The minimum age to drive is 15 on our guided trails. Guests under 18 must be accompanied by a responsible adult. For safety, the guide may decide that a guest rides in the sleigh instead. Under-15s are welcome on our sleigh rides.