Contracting party
Snowtrail Safaris Oy (Business ID 3557615-7), Selkäläntie 78, 97140 Muurola, Finland. Phone +358 40 776 5466, info@snowtrailsafaris.com
Bookings & contract
A booking is confirmed when you receive our booking confirmation. Please check details and notify us of errors within 24 hours. The contract is formed upon our confirmation.
Payments & prices
Prices are in EUR and include VAT unless stated otherwise. What’s included/excluded is shown on each tour page. We reserve the right to correct obvious pricing/typing errors (E&OE). Refunds are returned to the original payment method.
Cancellations by you
Free cancellation up to 24 hours before departure. Within 24h or no-show: 100% charge. No-show includes late arrival beyond the published pickup/start time (10–15 min window) or being unreachable at pickup.
Cancellations/changes by us
For safety, weather or force majeure, we may modify routes/timings or cancel. If we cancel, you may reschedule or receive a full refund of amounts paid. We are not liable for indirect costs (e.g., travel or accommodation).
Safety & eligibility
Electric Reindeer (electric snowmobile): minimum age 15 to drive; under-18s must be accompanied by a responsible adult. No alcohol/drugs. The guide may refuse participation or assign a guest to the sleigh for safety/eligibility reasons. Please tell us in advance about medical conditions that may affect your participation.
Equipment & damage
Guests are responsible for intentional or negligent damage to equipment or property and may be charged repair/replacement costs.
Weather, aurora & environment
Tours operate in winter conditions; adjustments may be made for safety. Northern lights are a natural phenomenon and cannot be guaranteed; lack of sightings is not a ground for refund if the tour operates as scheduled.
Pickup & timing
Hotel pickup is included in the specified area. Be ready at the agreed time; a ±10–15 min pickup window applies due to route conditions.
Liability & insurance
We operate fully licensed & insured as required by Finnish law. Participants are responsible for their personal travel insurance. Nothing in these terms limits statutory consumer rights or liability that cannot be limited by law. We are not responsible for loss of personal property unless caused by our negligence.
Photos & media
We only use guest photos/videos for marketing with explicit consent.
Complaints
Please raise any issues promptly on site. Written complaints within 14 days to info@snowtrailsafaris.com
Privacy
See our Privacy Policy for how we process personal data.
Governing law & disputes
These terms are governed by Finnish law. Disputes are settled primarily amicably; if not, the competent Finnish court applies, subject to mandatory consumer protection rules.